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1

Buggy modifier keys with Wacom pen?

Community Beginner ,
Aug 02, 2024 Aug 02, 2024

I am using a Wacom tablet with a pen instead of a mouse.

 

I have my pen's 2 buttons bound to modifier keys within Wacom's software and never had any issues with it in any other software, but in SP it seems to bug out and cause the modifier inputs to be unresponsive/not being recognized.

I have to either press the same button on my pen multiple times and then hold it for a good second or two, OR I have to lift my pen and then attempt to press and hold the button again. After doing either of those 2 things it'll work for a random amount of time. Usually alt-tabbing onto another monitor/window breaks it again.

 

The pen's working fine and in other programs there's no delay.
I can alt-tab into Blender for example and instantly press and hold alt/ctrl/shift and I can see the modifier keys taking effect by the bottom toolbar changing.
Same goes for any other program, the buttons take effect immediately, but inside of SP they randomly break and are unresponsive.
This happens upon alt-tabbing, but I am pretty sure other actions like merely staying inside SP long enough and doing things also causes this behavior.

I've also tried turning the Steam overlay off, but it still happens. I am on the Steam Edition of SP, 2024 aka current version.

 

Is this is a known issue? Is there any workaround? This issue only seems to happen with my pen's buttons, when I press alt on my keyboard and try the same it works flawlessly from my testing.
I mainly just use my tablet + pen as mouse. My pen for the cursor and its two buttons for two modifier keys.

My tablet itself has 4 buttons which I use as left/right/middle click and neither of those ever exhibit this kind of behavior, it's just the pen's buttons which are unresponsive inside of SP.

Oh also, I've found this: https://community.adobe.com/t5/substance-3d-painter-discussions/unable-to-rotate-using-a-wacom-pen/m...

That post is from 2021. There it says 6.3.44 is broken and to use 6.3.43. I am personally using 6.3.43 atm, but a sub version of it, 6.3.43-3.
I am not sure if the guy had the exact same issue, but it sounds similar enough.

So maybe 6.3.43(-x) is broken in 2024, even tho it worked in 2021?

 

Would love for someone to take a look at this. Rolling back drivers is quite the hassle with Wacom's software, as exported/saved configs are buggy and often Wacom Desktop Center won't let you import saved settings.

 

Lasty, system: Win 10 Pro 1903

Intel Xeon 1230 v3

1060 6GB 511.23

DDR3 32GB

Wacom CTL-4100, Desktop Center Driver 6.3.43-3

 

Substance 3D Painter, version 10.0.1
Build 3757 - 7b4ced7a122f076dd24be6ab0be2d1299d7509ff

Engine, version 9.1.2
Build 0 - 42c9e910 (Jun 3 2024)

Bakers, version 2.5.7
Build 0 - 72bf6017

Auto-unwrap (experimental), version 0.12.1
Build 43 - d208cfd6

Bug Unresolved
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3 Comments
Community Beginner ,
Aug 02, 2024 Aug 02, 2024

I updated my Wacom Center to the newest version, 6.4.6-2, but it still happens.

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Community Beginner ,
Aug 02, 2024 Aug 02, 2024

There doesn't seem to be an "edit post" option, so I'll put this here:

 

I also want to say I downgraded and went back to 6.3.43-3 from 6.4.6-2, as it not only didn't fix the issue, but for some reason the new Wacom Center's way worse. Wacom Tablet Preferences stayed the same, but the Center itself has a new UI and it's very unresponsive. I couldn't re-open it after closing it. Hence I just went back to 6.3.43-3.Screenshot_20240803_072608_Gallery.png

 

Additionally I've spotted this. Sorry for the bad quality, but I had to record it with my phone to get a picture of it, it wouldn't show up in my recording software for some reason. This also shows up now, since I changed to 6.4.6-2 and it's still there now that I am on 6.3.43.-3. It shows up at the very start of the icon that shows up when you're panning the view.

Wasn't there prior, but now it's there.

It's a visual issue that I've noticed, but it's nowhere near as annoying as the broken pen inputs which are unresponsive.

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Explorer ,
Sep 05, 2024 Sep 05, 2024
LATEST

in 2024 we have the same problem.
Adobe? When you finnaly fix this???
It is such a paint to paint somehting in Substance painter. 
So bad feeling with wacom pen and your app. Right click white circle always appears on the top!

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