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Can't open FBX files in my substance painter

New Here ,
May 29, 2024 May 29, 2024

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Jin37708329kra7_0-1717016033542.png

This is the log shown, when i open an FBX it simply doesn't open anything, none of the brush options shows up and it says "Untitled(Read Only)". How can I fix this?

Jin37708329kra7_1-1717016103765.png

 

 

Bug Unresolved
TOPICS
Bugs & Crashes , Import & Export

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correct answers 1 Correct answer

Adobe Employee , May 30, 2024 May 30, 2024

Hi @Student_Lurner,

 

Thank you for the message.

 

This message is warning you that the GPU doesn't have enough VRAM to export maps in 8K. It can be symptomatic of an under minimum requirement PC, which can lead with many issues.

 

That being said, the problem could also simply come from the .FBX itself. Could you share the .FBX file, so I can investiguate on my end?

Let me know.

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Adobe Employee ,
May 30, 2024 May 30, 2024

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Hi @Student_Lurner,

 

Thank you for the message.

 

This message is warning you that the GPU doesn't have enough VRAM to export maps in 8K. It can be symptomatic of an under minimum requirement PC, which can lead with many issues.

 

That being said, the problem could also simply come from the .FBX itself. Could you share the .FBX file, so I can investiguate on my end?

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
May 30, 2024 May 30, 2024

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Hello, Thank You @Cyril Dellenbach .

I'm not sure either of those are the problem. The same issues occurs when I open up an old FBX I worked on, as well as any samples avaliable.

As seen on the log, my VRAM is only 128MB, but I believe it is the exact same as when I used it last week on another FBX, which I am now having the same issues with, do you believe there may be another cause for this issue?

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New Here ,
May 30, 2024 May 30, 2024

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For reference, this is the previous FBX I was working with, no issues on the same laptop, which I also can no longer open.

Student_Lurner_2-1717066420314.png

 

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