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Can't subscribe to Education License

Community Beginner ,
Jan 26, 2024 Jan 26, 2024

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Hi everyone, our students can no longer access the Education License of 3D Substance Programs...

When they try to make the request, they get the message: APO Codes not available for this Product

 

Is it broken also for you? Education - Substance 3D (adobe.com)

Please it is urgent! Thank you

Bug Unresolved
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Bugs & Crashes , Discussion

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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2024 Jan 30, 2024

There was indeed an issue with the Education offer. The APO error shouldn't occur anymore. You can try to submit a request once again,

 

Regards,

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9 Comments
Adobe Employee ,
Jan 26, 2024 Jan 26, 2024

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Hi @francescom96148881,

 

I'll DM you.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Jan 26, 2024 Jan 26, 2024

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I have the same issue, and the same error code on the site.

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New Here ,
Jan 27, 2024 Jan 27, 2024

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Yes, many of my students are having the same issue right now. "Error they get is: APO Codes not available for this Product."

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New Here ,
Jan 28, 2024 Jan 28, 2024

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I am also getting this issue, it seems like it only started a few days ago.

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New Here ,
Jan 28, 2024 Jan 28, 2024

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Hi everyone,

I have the same problem, how can I solve it? I also created another account but the problem still exist. Please help!

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New Here ,
Jan 29, 2024 Jan 29, 2024

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just tried to renew my license and got the same error. 

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hello @Amela299391468nvr @Alessandro Paone 97 @BenjaminGodin @thethompsons,

 

Considering the multiple messages I've received recently on this regard, I'm pretty sure there's global issue with the website.

 

We're currently investigating, and I'll try to keep you updated every time I've news to share. 

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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There was indeed an issue with the Education offer. The APO error shouldn't occur anymore. You can try to submit a request once again,

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Thanks a lot.

I manage to proceed with the request and now I'm waiting for the validation. I've just one doubt. When I saw the error I thought that something was wrong with my email (the same email that is registred in my education program). I canceled that Adobe account and created a new one with another personal email. I proceed with the validation request using this new email so my question is: There will be problems if the email from my school is different from the one I use for the request?

Thanks again!

 

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