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Crash without info with baking with Intel Arc A770

New Here ,
Jun 05, 2023 Jun 05, 2023

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When baking with the Intel Arc A770, after doing nothing for a few seconds, Substance Painter closes with no error message. Baking textures worked fine previously with a GTX 1660 SUPER.

Driver updates did not do anything to help the issue, I even tried downloading the newest beta ones.

I attached the crash log, and a video of the issue, if those have any uses. 

 

System specs:

CPU: Intel i510400F

RAM: 64GB DDR4

GPU: Intel Arc A770

Windows 11 

Build version: 8.3.1

Bug Unresolved
TOPICS
Baking , Bugs & Crashes

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correct answers 1 Correct answer

New Here , Jun 15, 2023 Jun 15, 2023

It seems that the newest Intel Arc Beta drivers (31.0.101.4499) have resolved the issue

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3 Comments
Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hi @CaptainSmollett,

 

My first guess is that you still have a NVIDIA driver installed somewhere causing issues. Make sure this isn't the case and to remove the potential outdated drivers.

 

If there's no NVIDIA drivers hidden somewhere, you can try to disable the GPU raytracing.

 

GPU Raytracing.png

 

Let me know if it helps.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Jun 06, 2023 Jun 06, 2023

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Hello,

 

Thank you for your response. I checked and there are no NVIDIA drivers installed somewhere else on my system. I also tried to turn off raytracing, but that still did not do anything.

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New Here ,
Jun 15, 2023 Jun 15, 2023

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It seems that the newest Intel Arc Beta drivers (31.0.101.4499) have resolved the issue

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