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Crashed when create new file and import fbx file

New Here ,
Mar 22, 2024 Mar 22, 2024

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When I tried to open a new file, it crashed immediately after I select the fbx file and click open, tried many times to uninstalled and download but issue didnt fix, able to open sample files and spp files.

Bug Unresolved
TOPICS
Bugs & Crashes , Import & Export

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3 Comments
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hello @G362675994kzz,

 

That's unusual.

 

Is this issue occuring with all new files or only with a specific .FBX ? Could you send me your log file at cdellenbach@adobe.com with a link to this thread? You'll find it at

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Hi there,

what kind of file you need? I tried fbx and other kind files both not
working

Best,

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Here is the log file

G362675994kzz_1-1712872657638.png

 

 

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