Crashed when create new file and import fbx file

[G362675994kzz]

When I tried to open a new file, it crashed immediately after I select the fbx file and click open, tried many times to uninstalled and download but issue didnt fix, able to open sample files and spp files.

[Cyril Dellenbach]

Hello @G362675994kzz,

That's unusual.

Is this issue occuring with all new files or only with a specific .FBX ? Could you send me your log file at cdellenbach@adobe.com with a link to this thread? You'll find it at

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

Regards,

[G362675994kzz]

Hi there,

what kind of file you need? I tried fbx and other kind files both not
working

Best,

[G362675994kzz]

Here is the log file