file too new on newest version

[Robert29412149y5zy]

If anyone has a solution to this I would be extremely grateful. I'm having an issue where I cannot open files that I need to work on in my install of substance painter because the files are "data too recent for this software version"

then another error message comes up saying: "substance painter has encountered an unexpected error and is now exiting. please restart substance painter 3D and send a crash report

reason: null object access"

I can supply any other details if needed I just hope someone has run into a solution to this issue.

[davescm]

What exact version of Substance Painter are you using ? Go to Help >About Substance 3D Painter to get the version and build.

Dave

[Robert29412149y5zy]

It looks like I am on version 8.1.3 and build 1860 

[davescm]

The current version is 8.3.0 build 2094. You might want to try updating

Dave

[Robert29412149y5zy]

Ok thank you for the reply, is there a way to force an update? I hit check for updates in the software multaple times and it only says that my software is up to date. How should I go about getting version 8.3.0?

[davescm]

Assuming your Adobe 3D subscription is current, you should be able to update via the CC desktop application.

Dave