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It freezes and lags when I rotate and move my object

New Here ,
Oct 23, 2023 Oct 23, 2023

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Substance Painter koşmaya çabalıyor ve geride kalmaya devam ediyor. Basit bir düşük poli tasarımda bile bunun olması normal mi? Özellikle nesneleri hareket ettirdiğimde ve döndürdüğümde oluyor. Bunun nedeni nedir ve nasıl çözebilirim? Bilgisayarımda diğer şeyler iyi çalışıyor.

Bug Unresolved

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correct answers 1 Correct answer

New Here , Oct 25, 2023 Oct 25, 2023

I have the same computers as my friend, and he doesn't have this issue. Our computer specifications are identical. I downloaded the older versions, but the problem persists. I cannot use the item paint

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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Hi @OyunMuhendisi,

 

Thanks for the message.

 

Lags when moving in the 3D space of Substance Painter is usually a sign of an under minimum requirements hardware. Please check this page to make sure the computer is able to run Substance 3D Painter.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Oct 25, 2023 Oct 25, 2023

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I have the same computers as my friend, and he doesn't have this issue. Our computer specifications are identical. I downloaded the older versions, but the problem persists. I cannot use the item paint

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New Here ,
Oct 25, 2023 Oct 25, 2023

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This computer belongs to me, and the system looks good. Dell G15 5515 Ryzen7 5800H 16GB 512SSD RTX3050Ti 15.6''

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New Here ,
Oct 25, 2023 Oct 25, 2023

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resim_2023-10-25_204656296.pngmy system:

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New Here ,
Nov 01, 2023 Nov 01, 2023

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Hi, I wanted to ask if you solved it. I also encountered the same problem.

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hello @yueci333094168uax,

 

I've answered you on your thread 🙂

 

@OyunMuhendisi, I'm sorry I missed your messages here. Are you still facing this issue? Have you found a solution? If not, feel free to send me your log at cdellenbach@adobe.com

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
May 02, 2024 May 02, 2024

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I sent you a mail

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