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Painter crashed after we tried to remove the specific channel from texture

Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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Painter immediately crashed after we executed the API about removing the specific channel from texture.

The bug come from the code that I selected.

Base on the tutorial :
 image.png

Bug Unresolved
TOPICS
Bugs & Crashes

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correct answers 2 Correct answers

Community Beginner , Aug 09, 2023 Aug 09, 2023

I fixed the issue.
I was not using the function in thread-safe, therefore, it was the main reason that a lot of API occured crash.
Thanks for reply.  

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Adobe Employee , Apr 25, 2023 Apr 25, 2023

Hello @Posheng291083095rbo,

 

Thanks for the message.

 

Unfortunately, I wasn't able to reproduce the issue. Does the problem remains without the API? If you simply remove by hand the scattering channel, does Substance 3D Painter crash?

 

Keep me updated.

 

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2 Comments
Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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Hello @Posheng291083095rbo,

 

Thanks for the message.

 

Unfortunately, I wasn't able to reproduce the issue. Does the problem remains without the API? If you simply remove by hand the scattering channel, does Substance 3D Painter crash?

 

Keep me updated.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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LATEST

I fixed the issue.
I was not using the function in thread-safe, therefore, it was the main reason that a lot of API occured crash.
Thanks for reply.  

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