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software works but no screen

Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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software works but no screen. it is normal working at start but  when i use properties part after a short time software'screen is stopping but it is working

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Bug Unresolved
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Bugs & Crashes

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7 Comments
Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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Hi @ozan31493532jvo0,

 

Would you mind sending me your log, so I may take a deeper look? you'll find it under:

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

This would be a good start for troubleshooting.

 

In the meantime, you can try to update your GPU driver if not already done. 

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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i couldnt upload .txt file here

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Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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how can i upload .txt file here log is .txt

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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You can send it to cdellenbach@adobe.com or via transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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https://we.tl/t-eWm1f4HRQU i formated pc for that after that i updated all drivers

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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I can see from your log that you have two screens, is one of these a display tablet? Does the issue occur regardless on which screen Substance Painter is running?

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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i solved it thank you so much for interest to my problem

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