software works but no screen

[ozan31493532jvo0]

software works but no screen. it is normal working at start but  when i use properties part after a short time software'screen is stopping but it is working

 

[Cyril Dellenbach]

Hi @ozan31493532jvo0,

Would you mind sending me your log, so I may take a deeper look? you'll find it under:

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

This would be a good start for troubleshooting.

In the meantime, you can try to update your GPU driver if not already done. 

Let me know,

[ozan31493532jvo0]

i couldnt upload .txt file here

[ozan31493532jvo0]

how can i upload .txt file here log is .txt

[Cyril Dellenbach]

You can send it to cdellenbach@adobe.com or via transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

[ozan31493532jvo0]

https://we.tl/t-eWm1f4HRQU i formated pc for that after that i updated all drivers

[Cyril Dellenbach]

I can see from your log that you have two screens, is one of these a display tablet? Does the issue occur regardless on which screen Substance Painter is running?

Let me know,

[ozan31493532jvo0]

i solved it thank you so much for interest to my problem