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Substance keyshot 9+ output template not generating .sp folder

Community Beginner ,
Jul 22, 2023 Jul 22, 2023

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post1.JPGpost2.JPGpost3.JPGpost4.JPG

Newer versions of substance are not creating the .sp folder and the ts folders inside of it anymore, so I am not able to use the material importer option in keyshot it just creates the textures on the root folder , tried deleting my settings , uninstalling and different substance versions:  8.1 , 8.2 and 8.3 . with both keyshot 9+ and the keyshot output templates, people are even commenting about this on the official susbtance to keyshot tutorial  (https://www.youtube.com/watch?v=oUZxkS6Y9A4)  and no one has posted a solution.  I usually have to render things with may parts, so is a pain to manually input every single texture node for all the parts.


All my susbtance files are 8.1 + so I have no option to roll back to 7.1. thank you for your time

 

 

Bug Unresolved
TOPICS
Bugs & Crashes , Discussion , Import & Export

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correct answers 1 Correct answer

Adobe Employee , Jul 25, 2023 Jul 25, 2023

From your screenshots, we can see that the maps exported aren't the ones from the Keyshot preset, but the native Document channels + Normal + AO and we can also see the preset setup here.

 

2023-07-25__15-00-27.png

 

Make sure the output template is set to Keyshot 9+


Keyshot preset.gif

 

Best regards,

 

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4 Comments
Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Hi @pedro297206377mam,

 

Thanks for sharing the issue.

 

I've encountered no issues with the .sp folder neither with the .ts. I tried with 9.0.0 and 8.2.0 on Steam and Creative Cloud.

 

Here's a copy of my Keyshot 9+ export preset. Could you try to add it in your library under

C:\Users\Username\Documents\Adobe\Adobe Substance 3D Painter\assets\export-presets

and check if this one works?

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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thanks for your assistance, sadly the problem still persist , tried the export  preset  and stills just gives me  just the textures .  tried also opening substance painter as administrator but it seems substance is just not creating the folders .

 

as you can see on the console it no creating folders. just textures

 

 

Capturexxxx.JPGtotoxxx.JPGconsoleeeee.JPG

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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From your screenshots, we can see that the maps exported aren't the ones from the Keyshot preset, but the native Document channels + Normal + AO and we can also see the preset setup here.

 

2023-07-25__15-00-27.png

 

Make sure the output template is set to Keyshot 9+


Keyshot preset.gif

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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Thanks! this worked perfectly.  This is on me, i was choosing my output on the output templates tab, thinking that it was the way to set my configuration. As the old version on the tutorial did not have this tab.

 

Did not realized that i could just scroll down on the output template option on the settings tab like it was when there was no output template tab.

 

Please consider making it work both ways so future dummies like me don’t get confused about it.

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