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Substance Painter 2023 9.0.0 cannot see mapped network drive

Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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Hello,

 

I have a network attached storage that is mapped to a drive letter on Windows 10. I have been using substance painter student version off this network drive for a year without issue. I have just purchasd Substance Painter 2023 (currently version 9.0.0) and I am no longer able to access my mapped drive. It simply does not appear in the explorer window when creating a new.

 

Comparing side-by-side with a regular windows explorer window, the mapped drive appears and is accessible without issue, whereas the Substance Painter File>New explorer window has everything except the mapped drive. 

 

I have tried:

-Remapping the network drive.

-Mapping the network drive to a different letter.

-Running substance painter in admin mode.

-Creating a directory symlink on my C drive to the network drive.

-Creating a directory symlink on my C drive to my network drive letter.

 

Relocating all of my substance painter file storage off this network drive and to my local storage is not an option.

 

Any help / suggestions appreciated.

Bug Unresolved
TOPICS
Bugs & Crashes , Import & Export

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correct answers 1 Correct answer

Community Beginner , Jul 08, 2023 Jul 08, 2023

Hi @Cyril Dellenbach ,

 

Thanks for all the help. I confirmed it was not actually the version as I rolled back and had the same issue.

 

I was able to solve this by reformatting my windows C drive. It looks like the problem was OS side. From what I gather, it was a permissions issue, though none of my attempts to change ownership/permissions of the Substance Painter program or network drive access fixed it. Something broke somewhere and a Fresh windows install fixed it.

 

Thanks again! Issue is resolv

...

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5 Comments
Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Hi @Hoizen,

 

Thanks for reporting,

 

We'll make some tests on our side and I'll come back to you as soon as I have an answer to give you.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Hello @Hoizen,

 

To keep you informed, we currently don't see any issue with networks and 9.0.0 on our side, but we'd like to have your log (help>export log...), so we can check with your specifics.

 

Also, since the mapped drive problem, have you already tried to access it with a previous Substance Painter version? It would be interesting to check if it works.

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Hi @Cyril Dellenbach I sent the log via DM to you as it is large.

I purchased substance painter 9.0.0 through Steam and my only other version was the student license which has expired. I have no previous versions to test.

 

I can confirm that the student version, when the license was not expired, was running on this networked drive without issue. I'm not sure exactly the version number and I have since uninstalled it during my migration to the steam one. 

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Hi again @Hoizen,

 

Thanks for the log.

 

Unfortunately, we weren't able to reproduce the issue and our mounted networks are all visible for Substance 3D Painter.

 

With that being said, if you have Substance 3D Painter 2023 on Steam, you should be able to rollback for the 8.3.1.

RMB on Substance 3D Painter 2023 > Properties > Bêtas > 8.3.1

 

This way, we'll know if the issue is related to the 9.0.0.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jul 08, 2023 Jul 08, 2023

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Hi @Cyril Dellenbach ,

 

Thanks for all the help. I confirmed it was not actually the version as I rolled back and had the same issue.

 

I was able to solve this by reformatting my windows C drive. It looks like the problem was OS side. From what I gather, it was a permissions issue, though none of my attempts to change ownership/permissions of the Substance Painter program or network drive access fixed it. Something broke somewhere and a Fresh windows install fixed it.

 

Thanks again! Issue is resolved.

 

 

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