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Substance Painter (2023 Steam Edition) does not launch when I try to launch it.

New Here ,
Aug 14, 2023 Aug 14, 2023

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App Version: 9.0.0

Platform: Steam

OS Version: Windows 11

Problem occurs when I attempt to launch the software.

Program should run with my current computer hardware. Program just doesn't start.

 

I recently purchased the 2023 Steam Edition of Substance Painter and it will not launch when I try to launch it. No error messages appear or anything. It just says it's launching and then stops. I've tried uninstalling and reinstalling it multiple times and even restarting my computer between installs as well as a few other things. Still nothing I've tried has worked. I would love to start texturing my 3D models but I can't do that until I figure out how to fix this issue.

 

Anybody know what the issue is?

Bug Unresolved
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4 Comments
Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Hi @Shadeux_7183,

 

Can you send me your log file? You'll find it under:
C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Aug 15, 2023 Aug 15, 2023

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It wont let me send a .txt file. Should I just send the log file's contents here?

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New Here ,
Aug 22, 2023 Aug 22, 2023

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@Cyril Dellenbach

Here's the log:

[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "9.0.0"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: "Steam Edition"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 2585
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "037576b8707a76e3e10efa74a105bac8df174bbb"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.22621"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" cpuModel: "AMD Ryzen 5 3600 6-Core Processor "
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" ram: "16309 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" swap: "Not bounded"
[INFO] <Qt> "[DBG INFO][Main]" "Substance 3D Painter launched with the following command line arguments: "
[INFO] <Qt> "[DBG INFO][Main]" ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVendor: "ATI Technologies Inc."
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glRenderer: "AMD Radeon RX 6950 XT"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVersion: "4.5.0 Core Profile Context 23.7.1.230626"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glslVersion: "4.60"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" vram: "16338 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" preemption: Primitive
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Number of detected GPU devices: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-desc: AMD Radeon RX 6950 XT"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-vendorid: 0x1002"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-deviceid: 0x73a5"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-version: 31.0.21001.45002"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-supported: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minversion: 27.20.22001.16006"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minname: 21.6.2 Optional"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minurl: http://support.amd.com/en-us/download"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-outdated: 0"
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" OpenGL max version 4 . 50
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" Max texture image units 32
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" GLSL max version 450
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" Feature: Bindless textures
[INFO] <Qt> "[DBG INFO][Iray Service]" Iray dso path: "D:/SteamLibrary/steamapps/common/Substance 3D Painter 2023/PlugIns/iray"
[WARN] <Qt> "[DBG WARNING][Iray Service]" 0.1 GPU rend error: NvAPI call NvAPI_Initialize returned an error:
[WARN] <Qt> "[DBG WARNING][Iray Service]" 0.1 GPU rend error:

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Thanks @Shadeux_7183,

 

We have known issues with AMD GPU drivers. Could you try to rollback the driver for a previous version?

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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