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Substance Painter Crash on Startup

New Here ,
Jun 28, 2023 Jun 28, 2023

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Hello,

 

Substance Painter crashes on startup for me, even after troubleshooting using the guide for software conflicts, etc. My machine is way above the spec requirements, and I have used Substance Painter without a hitch in the past, I'm not sure what's causing the software to not even be able to startup.

 

I've attached the crash log, thanks!

 

Bug Unresolved
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Bugs & Crashes

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1 Comment
Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi @zacharyc66650434,

 

Thanks for the message.

 

It seems there's an issue with your GPU. Considering your driver version (536.25) and considering its release date (2023.6.20), I'd say it's possible there's a conflict between the driver and Substance 3D Painter. Could you try to rollback the driver for a previous version and see if it works

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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