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substance painter not saving the files any more

Community Beginner ,
May 11, 2023 May 11, 2023

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after the last update substance painter not saving the files any more i click save so many times but nothing happens

Bug Unresolved
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Bugs & Crashes

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4 Comments
Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @mebarki22898596pg8f,

 

Thanks for the message.

 

Do you have any error in the log or something happening? My first guess would be an outdated asset in your Layer stack. Therefore open the Resources Updater and try to update all the outdated assets.

 

Keep me updated.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
May 11, 2023 May 11, 2023

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i tried still the same problem sometimes it save as usual ,and sometime don't, it was ok before the last update Although it was taking a lot of time to save

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Adobe Employee ,
May 11, 2023 May 11, 2023

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Can I have a screenshot of the entire UI of your Substance 3D Painter and the log (help>export log...)

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
May 11, 2023 May 11, 2023

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it seems that it saving the file successfully but i thing there is still some sort of bug i mean if i have a project with the name ( project 02 ) and i make some changes and then save it as ( project 03 ) the name won't change at the upper bar of substance and if i decide to close substance painter even after the save immediatly A message will appear saying that the file is not saved. Do you want to save it? If i press Yes, the file will be saved in the ( project 02 ) not in ( project 03 ) sorry for my bad english

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