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The program itself shuts down when you import files such as OBJ and FBX after the 9.1 Steam version

New Here ,
Nov 07, 2023 Nov 07, 2023

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The program itself shuts down when you import files such as OBJ and FBX after the 9.1 Steam version patch.
For version 8 (beta) provided by Steam, we have confirmed that it works properly.

I'd like you to provide me with the option to downgrade version 9.0.

 
Bug Unresolved
TOPICS
Bugs & Crashes , Import & Export

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correct answers 1 Correct answer

Adobe Employee , Nov 09, 2023 Nov 09, 2023

The rollback to 9.0.1 is now available on Steam!

 

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6 Comments
New Here ,
Nov 07, 2023 Nov 07, 2023

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When I tested it, it seems that the problem occurs if I leave the packing recalculation option on. If you turn this option off or turn on the UV island function, the problem disappears.pro.png

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Adobe Employee ,
Nov 08, 2023 Nov 08, 2023

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Hi @leew32097518,

 

I'm unfortunately unable to reproduce the issue on my end. Could you maybe share the .OBJ or .FBX causing trouble?

 

Regarding the rollback to 9.0, I'll have to check in order to be sure, but from what I know, we should make the 9.0.1 available in the following weeks (no promises).

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Nov 08, 2023 Nov 08, 2023

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The object used in the test is the default box for the blender. In my Laptop, whatever file you load, it's a problem.

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Could you send me your log file? You'll find it under 

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

This way, I'll be able to take a closer look at the issue.

 

To keep you updated regarding a possible rollback to 9.0.1, it should be available in the following days.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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The rollback to 9.0.1 is now available on Steam!

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Nov 09, 2023 Nov 09, 2023

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Thanks!

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