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white screen and freeze on launching adobe subtance painter on specific file ? please help

New Here ,
Apr 11, 2024 Apr 11, 2024

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white screen and freeze on launching adobe subtance painter on specific file ? please help

other files opening correctly  but this file is not openig problem came after i enabled subsurface scattering

please help 

i need this file please help

log file below 

Bug Unresolved
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Bugs & Crashes

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hi @ANUJ25118409w1uq,

 

Thanks for the message.

 

Unfortunately, your specs are below the minimum system requirements for Substance 3D Painter (no dedicated GPU) and this can result with a lot of various problems. Enabling the SSS was probably a bit much considering the computer doesn't have a GPU.

 

You can send me the project at cdellenbach@adobe.com and I'll change some parameters (optimization wise) before sending it back to you.

 

I advise you to avoid to using the SSS, and work with 1024x1024 texture set resolution.

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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