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3D Object showing as flat object

New Here ,
May 17, 2023 May 17, 2023

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Hello, I am totally angry because I know its probably something I am missing, but for some reason my 3D object will show as a flat object on my workspace, why I follow all the Import instruction, and it does not accept any colour change or masks in the material mode. Please help me.

Massie

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Community Expert ,
May 17, 2023 May 17, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Substance 3d Painter forum so that proper help can be offered.

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Community Expert ,
May 18, 2023 May 18, 2023

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New Here ,
May 24, 2023 May 24, 2023

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Hello Dave,

I made the changes as you asked, seemes like its much bigger problem. when i use Clay, I can see the 3d object, however when I set it up as you suggested, it goes flat pink again. With those errors on the right. also in the update window, it doesnot allow to be updated. My machine is a Macbook pro, processor:

2.7 GHz Dual-Core Intel Core i5, Graphics:

Intel Iris Graphics 6100 1536 MB

Please get back to me asap. 

Massie

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Hello Massie,

 

Unfortunately your Macbook pro doesn't seem to meet the minimum requirement and such a visual issue is most likely due to the hardware. I'm afraid there's not much we can do

 

We can always try to optimize the project, but I don't think this will solve the current problem. While creating a project, make sure your Document Resolution is 1024 or below, but not above. I'd advise you to avoid the UV Tile workflow as much as possible and to deactivate the Temporal Anti-Aliasing under the camera settings.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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