Copy link to clipboard
Copied
Hi,
I went through the process with Identit -e to get approved for substance painter.
They accpeted me and sent me a redeam code. I redeamed the code. I cant download the programe, its nowhere to be found. In my creative cloud app, painter cant be downloaded, it still says ask a request.
And ofcourse you cant email anyone to adobe for help. Im stuck
Copy link to clipboard
Copied
does your cc desktop app still show "try" or "buy" for substance 3d?
Copy link to clipboard
Copied
Thank you for your time.
Copy link to clipboard
Copied
start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
below are solutions some users reported:
if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
if that fails, change the install location