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Adobe edu through Identit - e

New Here ,
Sep 10, 2023 Sep 10, 2023

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Hi,

I went through the process with Identit -e to get approved for substance painter.

They accpeted me and sent me a redeam code. I redeamed the code. I cant download the programe, its nowhere to be found. In my creative cloud app, painter cant be downloaded, it still says ask a request.

And ofcourse you cant email anyone to adobe for help. Im stuck

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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does your cc desktop app still show "try" or "buy" for substance 3d?

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New Here ,
Sep 12, 2023 Sep 12, 2023

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Thank you for your time.

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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