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Already Subscribed to Substance 3d Painter and Designer prior to Adobe aquiring

New Here ,
Aug 07, 2021 Aug 07, 2021

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So Do i have to get a new subscription to the Adobe Platform or does my Prior subscription transfer? i don't see any of the Substance programs in  my Acct on Adobe..

 

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Your prior subscription will transfer. No worries 

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Bob said : "Your prior subscription will transfer. No worries"

 

@Bob_Hallam That is not the case and would not give access to the full collection or the discount offers. Action is required to transfer.  See my reply below.

 

Dave

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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This is what I did.

1. I waited until the almost the end of my monthly subscription period with my old Substance Indie subscription.

2. I took out a new 3D subscription direct with Adobe. They offer two variations the 3D texturing subscription and the 3D collection subscription. However, there was a substantial discount for existing Substance subscribers, subject to a time limited offer. I received that offer by email direct from the Substance team and so I used the subscribe link for the 3D collection in that email. In short - if you are an existing Substance subscriber - check your email.

3. I downloaded the Adobe versions of the apps from the CC desktop app and un-installed the older versions.

4. Once the subscription was up and running in my Adobe account, I cancelled by Substance subscription.

 

I still have access to the Substance Source points and materials I built up under the Substance subscription, by logging into the 3D assets site. At first this shows the points from my Adobe subscription, but by logging out of the assets site and logging in again using my old Substance credentials my old points and materials are visible and usable. Adobe have stated that they are looking at a process to transfer those assets to avoid that double log in, but it does work in the meantime.

 

I hope that helps

 

Dave

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