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Camera movement is blocked

New Here ,
Jan 13, 2024 Jan 13, 2024

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I have a steam SB license. I haven't used substance painter for a month, and today I found that when loading the mesh, I can't rotate around the model in any way. 3d view, 2d view, no difference. Default navigation settings. Through the tablet and through the mouse, no difference. At the same time, I can paint the model, bake and use all the other functionality of substance painter, but only in one perspective, which is available immediately after loading the model. What is the problem? help please

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Bugs & Crashes , Discussion

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New Here ,
Jan 13, 2024 Jan 13, 2024

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PS
I recorded the screen. If you randomly poke at various menus, then for a short time you can achieve that the camera will work, but after a couple of seconds it will lock again
https://drive.google.com/file/d/1ZtPSdYRyIzvl-qZ9iHxg4eu8zRVkXf6A/view?usp=sharing

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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Hi @M1st0r,

 

That's for sure a curious issue.

 

I can see in your video an error at the bottom left of the screen. I have trouble reading it in, could you tell me what it is?

 

In addition, I'd like to take a look at you log file (help > export log). Can you send it to me?

 

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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