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Can't download materials in the library with a substance education account

New Here ,
Feb 03, 2024 Feb 03, 2024

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Hellow,

I wanted to download a material in order to use it in Substance Painter for one of my project. I have an education student/teacher license thanks to my school, but the library always send this message when I try to download a ressource, and says I need to purchase an abonnement. However, when I accept to get one, it only tall me I already have one, which is the case. I don't really know what's wrong, if someone already had this problem and can help me it would be cool.
Cheers

 

Clement29345170zv5y_0-1707002773454.png

Clement29345170zv5y_1-1707002836808.png

 

 

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hello @Clement29345170zv5y,

 

Interesting situation.

 

Just so you know, this is the expected behavior. The Substance 3D Assets library isn't available with the Students/Teachers offer.

 

Therefore, you need a different licence if you want access to the library. However, considering you already have a Texturing license, the Creative Cloud doesn't let you have two similar licences running at the same time.

 

I'm not a CC expert (and I'll probably move this thread to a different community to make sure you'll have a proper answer), but I think you simply have to stop your current subscription (the student one), before subscribing to the regular offer.

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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In addition, it's important to note that there's no licence for the 3D assets library only.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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