Can't download materials in the library with a substance education account

[Clement29345170zv5y]

Hellow,

I wanted to download a material in order to use it in Substance Painter for one of my project. I have an education student/teacher license thanks to my school, but the library always send this message when I try to download a ressource, and says I need to purchase an abonnement. However, when I accept to get one, it only tall me I already have one, which is the case. I don't really know what's wrong, if someone already had this problem and can help me it would be cool.
Cheers

[Cyril Dellenbach]

Hello @Clement29345170zv5y,

Interesting situation.

Just so you know, this is the expected behavior. The Substance 3D Assets library isn't available with the Students/Teachers offer.

Therefore, you need a different licence if you want access to the library. However, considering you already have a Texturing license, the Creative Cloud doesn't let you have two similar licences running at the same time.

I'm not a CC expert (and I'll probably move this thread to a different community to make sure you'll have a proper answer), but I think you simply have to stop your current subscription (the student one), before subscribing to the regular offer.

Regards,

[Cyril Dellenbach]

In addition, it's important to note that there's no licence for the 3D assets library only.