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Can't download new materials in substance painter

New Here ,
Jun 05, 2025 Jun 05, 2025

Hey ! So I'm having an issue with downloading new materials in substance. I just downloaded the material i want from the community assets and copy it in assets>materials, but when i open substance it doesn't appear... 

I've seen that my cache disk is almost full though (95%). Do you think this causes my problem ? If yes, how can i reduce or delete it ? Is it better to reduce it or delete it ? 

I hope someone can help me !

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Adobe Employee ,
Jun 06, 2025 Jun 06, 2025
LATEST

Hi @justine_wse,

 

What's the exact location of the custom asset? Are you sure the Asset Panel in Substance Painter doesn't have a filter applied?

 

In addition, I advise you to simply use the new Substance 3D Assets window directly inside Painter. The selected material will automatically be added to your library.

 

CyrilDellenbach_0-1749211838140.png

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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