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Can’t install creative cloud And can’t open substance painter

New Here ,
Jun 08, 2022 Jun 08, 2022

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  1. Since yesterday I am trying to open substance painter app form creative cloud (on a new mac with my own account)  first substance painter gave an error, did not open at all. Then I uninstall substance painter, download it again and it's the same. Then I tried to uninstall creative cloud, it didnt uninstall so I used appcleaner. Trying to download creative cloud again, when I click the app icon nothing happens. I've never seen such thing. I really Need substance painter right now. Please help me to solve this problem

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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Hi Headquarium,

 

what error did you get initially?

By "appcleaner", do you mean the Creative Cloud Cleaner tool?

 

Kind regards,

Maurice

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