Can't render some textures at 8k resolution. And my file broken at all

[AnterSV]

Hello! I have trouble with rendering 8k textures. One day I have perfect result, but in other day my file is broken somehow. While I'm rendering 8k textures my app can crash or even my computer can immediately restart when rendering. My frends can't even open this file. I only used stam tool in my froject. Also 4k textures rendering without troubles.

[GeoffroySC]

Hi,

The resolution can go up to 4K (4096x4096 pixels) when working inside the application and 8K (8192x8192 pixels) when exporting. The resolution can be changed at anytime later on via the Texture Set settings.

Kind Regards,

Geoffroy SC

[AnterSV]

Maybe I didn't express myself correctly. I have crashes when exporting textures. I have no problem with viewport.

[GeoffroySC]

Oh sorry!

Could you please share a log after you tried exporting some textures in 8K? 

Are you using several Texture Sets? Are you exporting them all at once?

Thank you, 

Geoffroy SC

[AnterSV]

I'm using only one texture, if I understood you correctly

[AnterSV]

Hello! Is my issue in progress? I have no answer from you for a long time and it worries me)

[Léna Piquet - Froyok]

Your current GPU is below our minimum requirements and likely not be strong enough to be able to export textures, see: https://substance3d.adobe.com/documentation/spdoc/system-requirements-172824034.html

You can try adjusting the TDR value to see if helps getting longer computation to finish: https://substance3d.adobe.com/documentation/spdoc/gpu-drivers-crash-with-long-computations-tdr-crash...

[AnterSV]

TY for reply! But I stlill don't know exactly why my frends can't even open my substance file? and they have the same issue when trying to export. The version of app even newest than my.

[AnterSV]

TY for reply! But I stlill don't know exactly why my frends can't even open my substance file? and they have the same issue when trying to export. The version of app even newest than my. And GPU settings of PC is "optimal"

[AnterSV]

Hello! Is my issue in progress? I have no answer from you for a long time and it worries me)

[davescm]

"And GPU settings of PC is "optimal"

Fabrice pointed out that the GPU listed in your log file, an NVidia GTX 860M, does not meet the minimum requirements on Windows of a GTX 1080 and is a long way from the optimal requirements of an RTX3080

Are you saying that you can open a file on your system, but your friends with higher specced systems cannot? If so, can you post a link to the file?

Dave

[AnterSV]

I'm sorry, I meant that my friends have optimal system settings - not me. Yes, my graphics card needs updating since 2012)

Link for substance file:

https://drive.google.com/file/d/1-dRS6_2MzVgTJMsO-Pcy0hOUwPoxuPBM/view?usp=sharing

[Léna Piquet - Froyok]

It would be better if we could interact with your friend directly to investigate the issue then.

At minimum, we need their log file as well.

On my side, your project opens without any issue.

[davescm]

The file opens here without issue. I get a warning that it was created in an older version then clicking past that the file opens.

My system - CPU : i9-10920X,  RAM: 256GB RAM,  GPU:  RTX3090 24GBVRAM

Dave