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As above, substance crashes to desktop when importing mesh and explorer quits when trying to drag and drop.
Not much point to a program for mesh painting if you can't get the mesh into the program eh?
And please don't try to say its another program conflicting, no one should need to go through and turn off/on other running apps just to get this one to work.
This was an issue with with the non Adobe 2019 version that had a workaround to fix it. And the 2019 still works on this machine, but current Adobe version? Nope.
Why would Adobe aquire a program and not fix a 3 year old (at least) issue that makes the program useless?
Could you please share a log, we can't really help you if we don't have any relevant information for your crash.