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Didn't recieve verification e-mail for Substance 3D student license

Community Beginner ,
May 17, 2023 May 17, 2023

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Well, the title is pretty self explanatory. In the Substance 3D student license website, I put my e-mail to proceed in the verification process, but no e-mail arrives. I already tried with my Adobe account e-mail, with my educational e-mail, with another personal e-mail but no luck in any of this attempts. And if I try to put the same e-mail adress again, then a message shows up "UniqueID already exists". 

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Community Expert ,
May 17, 2023 May 17, 2023

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Did you check your spam folder?

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Community Beginner ,
May 17, 2023 May 17, 2023

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Yup, 14 times

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Community Expert ,
May 17, 2023 May 17, 2023

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you're looking for an email from donotreply@adobepartneroffer.com

 

until recently, the website adobepartneroffer.com has been problematic and again appears to be having problems.  

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Community Beginner ,
May 17, 2023 May 17, 2023

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Yeah, I tried with 3 different e-mails, but got nothing

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Community Expert ,
May 17, 2023 May 17, 2023

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did you check the adobepartneroffer website?

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Community Beginner ,
May 17, 2023 May 17, 2023

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Yup 

Tomas26320641ne96_0-1684373629223.png

 

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Community Expert ,
May 17, 2023 May 17, 2023

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there's a coding error shown.  that's a problem.

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New Here ,
Jul 29, 2023 Jul 29, 2023

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No advice to give, but I am also experiencing this issue.
I cannot renew this license and the semester is about to start 😞

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New Here ,
Aug 02, 2023 Aug 02, 2023

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did you receive it now after 5 months ;-;?

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Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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LATEST

Yeah, I did recieve after a few days bur only in my student email. 

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New Here ,
Aug 02, 2023 Aug 02, 2023

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Hi,

any time frame on when this is going to be fixed for good or any possibility to get a manual verification done if there are such severe problems over months? This is highly inconvenient.

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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@314508885cp8 

 

no, and you should be making your contacts with adobe regarding this via the substance 3d for students website.

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