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Educational license - email not being sent.

Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Given that the perpetual license of substance painter that I paid for is made unusable compared to even student license downloads, I decided to switch back to the student license download (even though I own the perpetual license)

I went through the education page of substance and filled out my adobe-id email and it said successful request. 

But never received any email with the code and further instructions to verify my eligibility.

The email is verified, I do receive other adobe emails, yes I checked all the spam and promotional folders incl. the troubleshooting tips from adobe for not receiving expected emails.


I tried then making the request again, but since then I am receiving a "unique-id already exists" which i dont understand as this is not a sign up.


Then I tried filling out my secondary email adress instead which goes through a different domain and same story, it gave the succesful request message but no email request.

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