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Hello,
I'm quite new to Substance Painter, so please let me know if there are different settings I should use.
I have modelled a pair of roller skates in 3Ds Max, and have used the modifier 'Unwrap UVW'. Each tile corresponds to a different material.
When starting a new file in Substance Painter I get the same messages and it won't open my model.
[Scene 3D] Failed to triangulate polygon (no ear found). Probably not a simple polygon?
[Scene 3D] Loading failed
[Scene 3D] Failed to load 3D scene.
Loading failed
I realised the first error refers to the mesh itself however I have tried using the Auto unwrap feature and it does open the model so I assume it is an issue with the UV unwrapping which is preventing proceeding. Is there a way to work out what is causing the issue?
Any help would be appreciated, Thanks!
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Thanks for the details.
From what you're describing, I can't tell what's the issue. I don't see a problem with your project setup, and the UVs don't seem problematic either. It could maybe be due to a UV shell spilling from its tile, but if so, the error should be in the log.
It's worth the try to export the asset from 3DS Max with a different format. If this doesn't solve anything, I'd gladely take a look at the 3D object myself. You can send it to me at cdellenbach@adobe.com
Best regards,
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Thanks for the offer! I have sent you an email. Any advice would be much appreciated!
Thanks,
Helen
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Hello Helen,
It seems the meshes you shared with me aren't the same as the one showed in this thread. The .OBJ doesn't have UVs at all, and the .FBX has parts that aren't unwrapped:
In addition, there are UVs spilling on multiple tiles and in negative spaces (which Painter doesn't support).
Make sure to have clean UVs before importing in Painter.
Best regards,
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