error initiating substance

[Clara3798640769wd]

HI, I have a teacher license for about a month and this error just poped up today, closing substance.

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.8794d817.1721440148.730b98cb

https://errors.edgesuite.net/18.8794d817.1721440148.730b98cb

THanks

[kglad]

which substance?

[Clara3798640769wd]

Ah! sorry about that, it's substance painter. Thanks

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[Clara3798640769wd]

Hi, please any help about this? I can't access substance painter. Thanks! it would be really appreciate it!

[hadil_4668]

did you find a solution?