• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Hang on Save

Community Beginner ,
Nov 04, 2021 Nov 04, 2021

Copy link to clipboard

Copied

Since the update, Substance Painter has started to hang on Save, the issue is intermittent.

When it does Save properly a Normal Save time takes between 20-40 secs but when it hangs, I leave it for 5 minutes before I give up and then perform a Termination from windows Task manager.

 I can’t use this program anymore if this is what its going to do. I’ve wasted a day’s work today because of this.

 

Does anyone have any ideas how to work around this?

 

Attached are the log and stat text files

 

TOPICS
Bugs & Crashes

Views

564

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 06, 2021 Nov 06, 2021

Copy link to clipboard

Copied

LATEST

This situation is getting worse. 

 

I have reverted to a earlier version of the file that saved properly and have been using it ok but that is now also having save issues 

I have attached the log 

One message that is appearing in a loop during a hang is : [WARN] <Qt> QBuffer::writeData: Memory allocation error

 

Can someone from Adobe please advise to what this means and what I need to do. 

 

Thanks, 

Jeremy 

 

 

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources