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How do I transfer my 1033 Substance credits to my migrated Adobe account?

New Here ,
Dec 11, 2021 Dec 11, 2021

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I have 1033 credits within my substance account, I wish to retain these credits for future use, and so, following the instructions provided, migrated my account.  It was stated during this process that once I loaded up a version of the new adobe substance painter my credits would then transfer, for this purpose I used the free trial.  Upon loading up the free trial, I see no transfer, nor do I see a method to achieve this.  As you can imagine this is a large investment of credits I do not wish to lose, and would appreciate guidance on how to move them into my new adobe account.

For a long time I had a subscription accruing credits, but later moved to a permanent license for substance, with the credits saved for whenever I needed them.

Substance account logged in:

John22201300ktqd_1-1639241097103.png

Adobe account logged in:
John22201300ktqd_0-1639241075188.png

 

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Bugs & Crashes , Discussion

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New Here ,
Dec 15, 2021 Dec 15, 2021

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No answer to this?
Anyone have an idea where I can post or mail to get an answer?

 

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Community Expert ,
Dec 16, 2021 Dec 16, 2021

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For clarity - do you now have a subscription for Substance 3D via Adobe?

The process is below works (I used it myself) , but requires an eligible Adobe account which for points (as opposed to just assets) transfer is an account with a 3D subscription.

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

 

Dave

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New Here ,
Dec 19, 2021 Dec 19, 2021

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I have an Adobe account, the one I am using to post here, however I do not currently pay for a subscription, nor should I need to, to transfer in credits I have already purchased.  If the solution being reccomended is to pay a second time to have access to something I have already paid for, I find this unnaceptable.  While I have no issue with purchasing a subscription to Adobe Substance in the future when it is needed, right now that is not the case.  My current goal is to ensure my 1000+ credits that I have paid for do not get deleted due to account migration, and as stated, I do not accept having to pay a second time to achieve this. 

Is there somewhere I can raise a ticket to have someone manually push the credit count in if this is not possible automatically?

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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I don't work for Adobe so cannot influence its transfer policy, only guide fellow users through it. I'll step out and see if an employee can answer your question.

 

Dave

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New Here ,
Dec 19, 2021 Dec 19, 2021

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Thank you for your help so far!

At least I now know it is possible, albeit via a method I'm not happy with.

John

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