• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How to cancel my free trial

New Here ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

Greetings,

I am having trouble cancelling my free trial for Substance 3D Painter on Creative Cloud. I don''t want to be charged when my trial expires.

Can anyone help me with this? 

Thank you in adavance.

 

Have a great day,

 

Kunal

TOPICS
Bugs & Crashes

Views

1.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

In the desktop application click at the top right (where you see your avatar image) and choose Adobe Account.

In the Adobe account look for your 3D plan and choose Manage Plan

Then click on Cancel Plan

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

LATEST

That's it, it doesn't show me any other plan than my photography plan. I had contacted support, and they said they did not see any Substance plan for my account. For now I have just uninstalled substance painter. I hope I will not get charged when the trial expires.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources