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I am having compatible issues with Substance painter

New Here ,
Jul 04, 2024 Jul 04, 2024

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My Windows specifications are:
  • Edition: Windows 11 Pro
  • Version: 23H2
  • Installed on: ‎7/‎5/‎2024
  • OS build: 22631.3810
  • Experience: Windows Feature Experience Pack 1000.22700.1020.0

I tried downloading Substance 3D Painter today after updating my OS and ensuring my PC is fully updated, but it still says the software is not compatible.

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Community Expert ,
Jul 04, 2024 Jul 04, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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What is your video card? Are the drivers up to date? And does your video card meet minimum requirements for SP?

 

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Community Expert ,
Jul 06, 2024 Jul 06, 2024

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See here for the hardware requirements for Substance Painter

 

https://helpx.adobe.com/substance-3d-painter/technical-support/hardware-requirements.html

 

Dave

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