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I got a Substance license code but it still asking me to buy Substance painter

New Here ,
May 17, 2023 May 17, 2023

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So I just got my student license approved. I got the email, clicked on the link they sent me to redeem the and did it. Then i download Creative Cloud, went to the app and still asked me to buy it. What can I do to solve this?

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Community Expert ,
May 17, 2023 May 17, 2023

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LEGEND ,
May 17, 2023 May 17, 2023

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What student code did you get?

Was it the Substance 3D Painter plan?

Or the Creative Cloud All Apps plan? (Despite the name, it doesn't include Substance!)

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Community Expert ,
May 17, 2023 May 17, 2023

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start here with the link posted by @Peru Bob. only if those fail for the apps you purchased should you proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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