• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

instant IRAY Crash ; Error bad allocation sending event class QPaintEvent to object Viewer3D

New Here ,
Jan 20, 2022 Jan 20, 2022

Copy link to clipboard

Copied

As it says..

 

on latest version of SP 7.4.1-1418, latest NVIDIA GPU studio drivers 30.0.15.1109 [uninstall with DDU in safemode/fresh install and removed allegorthmic/Adobe prefs] , latest windows win 10 v21H2.

 

any ideas?

 

thanks

 

TOPICS
Bugs & Crashes

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

Copy link to clipboard

Copied

Hi, 

Is your issue appearing on all your projects or only this one? If it's a project-based occurrence, would you be willing o share your project with us? This would allow us to try and reproduce the issue on our side, thus improving the chance of fixing the problem. 

Thank you,

Kind Regards,

Geoffroy SC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 27, 2022 Jan 27, 2022

Copy link to clipboard

Copied

Hi Geoffroy and thanks for getting back to me.

 

I created a new project fromn the same fbx and slapped a basic material on and run iray with no issue.

to check I opened the project with issue and run iray to get a critical error and immediate crash so like you say something in that file.

 

I have uploaded my original bug report folder with logs along with screen grabs and the problematic project so if you can contact me by email and tell me when to send? that would be great..

 

thanks again

Dan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

Copy link to clipboard

Copied

Hi Dan,

You can send the files to my email: sainteca@adobe.com. 

I appreciate your help,

Geoffroy SC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 27, 2022 Jan 27, 2022

Copy link to clipboard

Copied

Hi Geoffroy, thank you!

 

will share the link to a download for you at the provided address.

 

thanks again

Dan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 21, 2022 Feb 21, 2022

Copy link to clipboard

Copied

LATEST

Hi Geoffroy.

 

was there ever any investigation to the issue?

 

thanks

Dan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources