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Keep getting disconnected as soon as i enter Substance Painter 3D

New Here ,
Jul 17, 2021 Jul 17, 2021

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So, today I've moved from the older version of substance to a new one that uses adobe cloud.
Installed everything that was needed for the new version(Adobe cloud included) and when I try to open up substance thru cloud I get a message immediately after that i am connected and the program just exits itself.a.JPG

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New Here ,
Jul 18, 2021 Jul 18, 2021

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Same problem here

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New Here ,
Jul 20, 2021 Jul 20, 2021

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It's a good thing the same issue is still present and my days of subscription are tickin away...

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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I got that message when I first updated. I got around it by doing the following:

1. Went to the CC desktop app and signed out from my Adobe account.

2. In the CC app - checked for updates.

3. Signed back into my account

4. Opened Painter direct from my Start menu

 

After that all has been well and I can open as normal

 

Dave

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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We've had multiple reports of this issue and are looking into it. We'll keep you posted asap.

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