Materials not displaying on mesh

[Ahmed2650519648uk]

hey everyone i have a problrm with PT program version 7.4.2

when i drag materials to the object nothing is happen the layer is empty 

it shows me a message ( [Scene 3D] OBJ: unexpected illumination model (0-2 recognized) )

[Viewer settings] Viewer settings have been updated from version 22 to version 23.

[Paint Document] The project has been updated from version 67 to version 68.

How i fix it ?

[Cyril Dellenbach]

Hi @Ahmed2650519648uk,

This is unusual.

Could you send me your log (help > export log...), so I may investigate ?

Best regards,

[Ahmed2650519648uk]

Hi @Cyril Dellenbach 

[Michael23558874659m]

I am getting this error regularly now and it is very frustrating that the errors give zero useful information. ZERO.

[Scene 3D] OBJ: unexpected illumination model (0-2 recognized)
[Scene 3D] Skipping one or more lines with the same contents

All uvs are 0-1, I checked outside. 
I have tried merging all meshes into one. Rescaling uvs down, auto uvs. 
Check geo for non-manifold etc.
I have tried all manor of project variations.

Come on Adobe.

[Michael23558874659m]

I have a high spec machine and am regularly spitting out assets so, please dont try to tell me my project settings are too high.

[Cyril Dellenbach]

Hi Michael,

Could you send me a gif or video of the issue and your log (help > export log)? This was, I'll have more info in order to dig deeper.

Let me know.

[Cyril Dellenbach]

Hello @Ahmed2650519648uk,

Thanks for your log.

Unfortunately, your specs are way below the minimum system requirements for Substance 3D Painter and this can result with a lot of various problems.

With that being said, we can try several things to optimize your projects, but with no guarantee that will work. While creating a project, make sure your Document Resolution is 1024 or below, but not above. Also, I would advise you to avoid the UV Tile workflow as much as possible and to try keeping your 3D models as low as you can.

I hope this will help with your projects, but I am afraid I cannot do much more.

Best regards,

[Ahmed2650519648uk]

Hi, @Cyril Dellenbach 

I tried your suggestion and it didnt

i ask if i can download old version compitable with my GPU it does so what is the version

appreciate your comment

[alexia_4803]

Hi, 
I have the same problem but I managed to get my model in by checking the UVs. Sometimes they might not be fully in the squares and slip out a bit, you really need to make sure they don't cross and don't be part of multiple tiles at a time.
I hope this might help someone!