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My asset points they have disappeared ! Help

New Here ,
Jul 09, 2021 Jul 09, 2021

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Hello, I just entered source and I see that all my asset points have disappeared! Can someone help me get them back!

Tysm in advance

 

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correct answers 1 Correct answer

Community Expert , Jul 09, 2021 Jul 09, 2021

You will probably have entered Adobe 3D assets (formerly Source) with your Adobe ID. The points for these are currently separate to those built up under Substance. Adobe have said they do have plans to combine the two later.

In the meantime, if you go to the top right of the Source webpage and log out, you can then log straight back in with your Substance log in details. Your Substance points should still be there and usable.

 

Dave

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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You will probably have entered Adobe 3D assets (formerly Source) with your Adobe ID. The points for these are currently separate to those built up under Substance. Adobe have said they do have plans to combine the two later.

In the meantime, if you go to the top right of the Source webpage and log out, you can then log straight back in with your Substance log in details. Your Substance points should still be there and usable.

 

Dave

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Aww thank you so much ! I hadn't realized that and I panicked! 

Regards

 

Hans

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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You're welcome 🙂

Dave

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