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New Subscription to Substance Painter Keeps Crashing Immediately After Opening

New Here ,
Aug 24, 2022 Aug 24, 2022

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I have been watching tutorials and reading articles since around 9:00 AM to try to understand the problem I'm having but to no avail.  First I opted for a trial subscription but it crashed every time I tried to import a model.  I thought that perhaps trial subscriptions were limited to use with sample models so I upgraded to a regular subscription, but the program crashed every time I tried to import an .fbx.  I was able to open an .obj once but it crashed immediately when I tried to import a second one.  Sometimes it just crashes after opening, before I've done anything.  The tutorials and articles have only made me more confused.  I've used Marmoset successfully on several projects with the same files I'm trying to import.  I like Marmoset but Substance Painter seemed to offer far more.

Computer system info:  Processor Intel(R) Core(TM) i7 CPU @ 3.60 GHz, installed RAM 32.0 GB, 64 bit, Windows 10 Home, AMD Radeon RX 6600 (8GB), Cintiq and stylus

I did make a change this morning to the settings for virtual memory so that the computer allocates virtual memory to each disk as needed without putting a limit on it.  A prompt from the program advised me to do so and gave me a link to an Adobe article telling me how to go about it.  That seemed like a good idea to me as I have experienced crashes due to low memory in spite of having rather a lot.  It does not seem likely to me to be causing the problems I'm experiencing. (?)


Susan Meyer


Bugs & Crashes , Import & Export






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