No program response (white screen) question

Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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* Please note that this article was written using a translator.

My computer parts are...

 ㄴ AMD 5950X

 ㄴ RAM 64 GB

 ㄴ GTX 970 (4GB)

 

 

Hello, the program is running well, but at some point it's not running. (No white screen response) 

 

1.JPG

 

(7.2.1-1120 x64)

 

3.JPG

 

(7.1.1-954 x64)

 

Of course, when I first installed the program, it ran well.

 

I updated the graphics driver. ( 466.27 > 471.11 )
 
After updating the graphics driver, the substance paint was executed and a warning pop-up appeared.
 

aas.JPG

 

I heard that the minimum supported graphics card has been changed to gtx1060.

 

Then the problem began.

 

The screen turns white and the program outputs no response.

 

4.JPG

 

This pops up when you press the button to exit the program when there is no response.
 
I updated the graphics driver and thought there was an error, so I returned the graphics driver to the lower version again.  ( 471.11 > 466.27 )
 
There is no warning pop-up, but there is no response on the white screen.
 
Efforts to delete programs, reinstall programs, and delete hidden folders.
I've looked up a lot of searches and resources, but I can't find a solution.
 
With someone's help, I got a registry path, so I tried to remove the registry as well.
 
If you remove the registry and run it, it runs well!
 
But it only runs once.
 
The white screen still welcomes me when I exit the program and run it again.
 
If I wanted to run the program, I had to remove the registry continuously, and I started removing the registry folders one by one randomly.
 
Then I removed the > GPUISSUESCheck < folder and found that the program was running normally running!
 
원인이.jpg

 

 
As I said before, it only runs once! (You had to delete the folder every time you ran it.)
 
What effect does the folder have on the program? If there is a folder, it cannot run and if there is no, it runs well.
 
The contents of the folder are...
 
캡as처.JPG

 

This, And
 
캡asdasdasd처.JPG

 

it.

 

I must use the program. I really want to solve this problem that doesn't work.

 

I really want you to help me solve this problem... Please...

(It is not an easy situation to change the graphics card. Please help me solve it with gtx 970)

 

 

Oh, right, this also happens.
When you are painting default colors, if left-click is pressed (guessing), the black box pops up and becomes unresponsive.

 

asaaqq.JPG

 

( using version 7.1.1. )

 

Only you can solve this problem. Please help me.

 

Thank you.

 

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New Here ,
Aug 01, 2021 Aug 01, 2021

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Similar Problem, the screen turns white and the program outputs no response.

And removed the GPUISSUESCheck folder, program was running, but only runs once.

Substance 3D Painter 7.2.1 and 7.2.2
GPU Driver:462.89>471.41
CPU:AMD Ryzen 9 3950X
GPU:Nvidia GTX1060 6GB
RAM:32GB

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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Have you checked that none of those are running in the background?

Software conflicts | Substance 3D Painter (adobe.com)

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Oh! Thanks!

My pc used ROG martherboard, try to uninstall "Sonic Studio 3", back to normal!

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