• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

object not visible

New Here ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Hello everyone, I have a problem that I can't solve. I created a 3D model with Fusion 360 and exported the files in STL format to assemble it in Adobe Substance 3D Stager and later export it to USDZ format to work on it in Adobe Substance 3D Painter. In Painter, the objects are indeed imported, but they appear invisible. When I try to apply Mash Maps, I can see the presence of the object, but the screen doesn't show any objects. What could be the problem? How can I resolve this situation?Screenshot 2023-07-26 alle 12.22.41.pngScreenshot 2023-07-26 alle 12.22.52.png

TOPICS
Discussion , Import & Export

Views

109

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 27, 2023 Jul 27, 2023

Hi @Ico93,

 

Everything worked as it should on my side.

Knife project.png

 

Would you mind sharing your log (help > export log…), so I may take a deeper look?

 

Let me know,

 

Votes

Translate

Translate
Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Hello @Ico93,

 

Thanks for reporting.

 

You could try to hit the F key, which is supposed to center the model, but I'm unsure it will work this time. Would you mind sending me your file at cdellenbach@adobe.com so I can take a deeper look?

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Thank you for the prompt response. Despite compressing the file, the model is still not visible. I am proceeding to send you the file now. Thanks for your cooperation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Hi @Ico93,

 

Everything worked as it should on my side.

Knife project.png

 

Would you mind sharing your log (help > export log…), so I may take a deeper look?

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

LATEST

Incredible. I replied to your email by sending you the log. What could be preventing the correct display?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources