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Pen Middle Mouse Button not registered

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Started a new job recently and I'm at my wits end for trying to solve this problem. When in Painter (and Designer) my middle mouse on my pen isn't registered at all. This makes it impossible to navigate in the software with standard Substance/Maya navigation. MMB works correctly in all other software packages as far as I can tell. Only Substance Painter and Designer are having issues.

I'm using the following version of painter with the most recent drivers for my Cintiq.

 

Substance Painter, version 6.2.2
Build 661 - 90395d89ce8b089bdb4bffbb6bd272741a80f04f

Windows 10, up to date.

 

Painter registers my LMB and RMB within the interface correctly, but doesn't register my MMB at all.

Any help is extremely appreciated.

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Bugs & Crashes

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correct answers 1 Correct answer

Adobe Employee , Aug 31, 2021 Aug 31, 2021

Turning off Windows Ink will make you lose the pressure, so it's not the right solution.

 

The issue comes from the current Wacom drivers, you can downgrade them to an older version to get things back to working again. We have reached out to Wacom to warn them about the problem.

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Pen Set Up:

roberte10388563_0-1630342569294.png

 

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Turning off Windows Ink for Painter and Designer solved this problem.

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Turning off Windows Ink will make you lose the pressure, so it's not the right solution.

 

The issue comes from the current Wacom drivers, you can downgrade them to an older version to get things back to working again. We have reached out to Wacom to warn them about the problem.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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I just installed Substance Painter on my PC today (Dec 2023), with the lates and greatest updates for Windows and Wacom, but the alt-MMB combination stil doesn't pan. With and without Windows Ink. I can't navigate other than zoom and rotate in Substance Painter.

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Hi @max G,

 

Thanks for the report.

 

Does it work on other software? Is it only Alt + MMB that doesn't work or the MMB? Which driver version of the Wacom are you using?

 

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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