Problem importing my old Smart Materials (Crash)

New Here ,
Jul 12, 2021 Jul 12, 2021

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Hello 

I have an anoying issues with the new Substance Painter 3d. 
When I trie to import my older Smart Materials, Substance Painter takes ages, does not response anymore and eventually crashes. 

Anyone with the same problems?  Did I miss something? Is Substance 3d not compatible with the prior versions?
Or is this maybe another AMD GPU Bug? 

Thanks for any support on the case....
Regards, 
Roger

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2021 Jul 21, 2021
Please make sure to update to the latest version, that should solve your issues: AMD Radeon™ RX 5700 XT Drivers & Support | AMD

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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Hi, would you be able to share this smart material?

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Yes, of course,

here some examples
https://drive.google.com/file/d/1HkxpwXaaaff0VR7XgEo1CKsl2z_R54eT/view?usp=sharing


Sometimes I can import the materials. But if I want to assign it to the object, the hourglass comes up for ages and never finishes till I  have to cancel Substance Painter 3d.

thx
Roger

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Thanks, those work fine for me. What is your current AMD driver version?

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello
I've got a AMD Radeon RX 5700 XT and the driver Version is 21.06.1...

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Please make sure to update to the latest version, that should solve your issues: AMD Radeon™ RX 5700 XT Drivers & Support | AMD

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Thank you very much.. looks like that fixt the issue. !

best
Roger

 

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