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"Send to Substance 3D Stager" greyed out on payed plan

Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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I have the latest Adobe version and on monthly plan. I Painter the option "Send to Substance Stager" is grayed out and not selectable. Do I need to do something in my Painter project befor I can send it to Stager? Or is something wrong?

Using a MacBook pro 2018 with MacOs Catalina 10.15.7 (19H1217)

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Bugs & Crashes, Import & Export

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I have the same issue! Did you find a solution? 🙂

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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No, Adobe asked for the document and I sent it. Waiting for them to get back.

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New Here ,
Aug 25, 2021 Aug 25, 2021

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I'm having the same issue, any word yet?

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Same problem here also !

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Explorer ,
Aug 27, 2021 Aug 27, 2021

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Same problem here.

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New Here ,
Sep 08, 2021 Sep 08, 2021

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You might have created project using UV tile workflow.
Can you create a new project with UV Tile Settings disabled and see if send to Stager is working?

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Community Beginner ,
Sep 11, 2021 Sep 11, 2021

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Have just created a simple project that was originally Udim so tried as suggested with Uv tile setting disabled works perfectly. I think Stager is capable of producing superb renders [ now that I am getting to grips with it.] My only 2 gripes about rendering within Painter was the inability to rotate the model independant of the Hdri and.... the inability to add extra lights although the renders from Iray are superb. I actually feel the renders from Stager are even better that those from Iray due I think to the added flexibility in the lighting set up within Stager. I am very pleased with Stager and obviously the more I use it the better the results will become. So once again many thanks for the help with this.

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