Received a redemption code for a free substance painter license but hasn't worked

[Figsquid]

I applied for the free student license of substance painter, was found eligble and recieved a redemption code but after redeeming it and going on to my account it still wants payment in order to use it.

[Cyril Dellenbach]

Hello @Figsquid,

Thanks for the message.

We had some troubles with the student licenses lately. Would you mind to tell me when the e-mail was sent to you? I am currently discussing with the team about this issue, I'll come back to you (and everyone I've already talked to) as soon as I have an answer to give.

Best regards,

[jasmeen34137736iuw8]

same happen with me even after fill redemption code again show already shown how can i installed the apps