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Received a redemption code for a free substance painter license but hasn't worked

New Here ,
May 19, 2023 May 19, 2023

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I applied for the free student license of substance painter, was found eligble and recieved a redemption code but after redeeming it and going on to my account it still wants payment in order to use it.

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Hello @Figsquid,

 

Thanks for the message.

 

We had some troubles with the student licenses lately. Would you mind to tell me when the e-mail was sent to you? I am currently discussing with the team about this issue, I'll come back to you (and everyone I've already talked to) as soon as I have an answer to give.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Dec 08, 2023 Dec 08, 2023

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same happen with me even after fill redemption code again show already shown how can i installed the apps

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