• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Redeem Code Lost

New Here ,
Aug 14, 2023 Aug 14, 2023

Copy link to clipboard

Copied

I previously attempted to renew my student license on Feb 12th 2023, and my eligibility request was approved by identit-e, but I never received any redemption code at that time (or so I thought). It only occurred to me now that the email containing the 24-digit code that I need to reactivate my 12-month license was actually sent straight into my spam emails, which I didn’t think to check back then . Spam emails are deleted by Gmail after 30 days, so it seems the redemption code I need has been permanently deleted, and cannot be recovered. What can I do in such a situation, and is it possible to re-send an email with the redemption code?

Thanks for the answers!

TOPICS
Bugs & Crashes , Discussion

Views

81

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 14, 2023 Aug 14, 2023

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources