Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

'Resources Updater' not updating certain resources/files

New Here ,
Mar 14, 2022 Mar 14, 2022

I'm working in Substance Painter 7.4.2 and the Resources Updater is asking to update a few resources. I've made several attempts but for some reason the following files will not update (see attached image). Anyone have a solution to this?

 

Thanks!

 

Mac OSX, Substance Painter 7.4.2

TOPICS
Bugs & Crashes , Import & Export
346
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 14, 2022 Mar 14, 2022

Hi,

Have you tried refreshing the resource updater? I tried on my side without issue on Mac OS X. Would you share a log? A log could show the origin of the problem. 

Thank you,

Kind Regards,

Geoffroy SC

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 14, 2022 Mar 14, 2022

Hello,

Yes, I have made several attempts to update the resources - including refreshing. Neither seems to work. How do I share the log file with you directly, i.e., without making it public?

 

Thanks!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2022 Mar 15, 2022
LATEST

Hi,

you can send it to me through my email: sainteca@adobe.com

Kind Regards,

Geoffroy SC

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines