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Since the newest update my custom alphas aren't loading

New Here ,
Jun 24, 2021 Jun 24, 2021

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My custom alphas in my documents folder aren't loading with substance after this most recent update.

 

version 7.2.0 build 1082

 

Any ideas?

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Bugs & Crashes

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Adobe Employee , Jun 24, 2021 Jun 24, 2021
Hi, this is because your old content hasn't been imported in this new version. You can follow the steps described here to retrieve is back: https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi,

this is because your old content hasn't been imported in this new version.

You can follow the steps described here to retrieve is back: https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Thanks!

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New Here ,
Jun 27, 2021 Jun 27, 2021

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Yes, thanks for not warning us that we should prepare for this change. Thank you for the technological ambush so that we could spend valuable production time sorting out this classic Adobe mess. I didn't really want to get anything useful done today.

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Community Beginner ,
Sep 12, 2021 Sep 12, 2021

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I have tried your suggestion to append the Assets folder, but the alphas are still not working even after following these steps. I could use some help.  I have tried Uninstalling and Reinstalling, but that did not work either. Should I Uninstall, remove all folders for Assets, and then Reinstall? 

 

I really need to get this work done.

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