SP 7.3.1 Crash on startup - OSX 10.15.7

[Philippe Leprince]

Hi

I am a RenderMan developer at Pixar and I recently downloaded 7.3.1 to add color-management support to my RfSP plugin but I can't get 7.3.1 to launch.

Here is the output from my shell:

XXX@XXXXXXX:~ > /Applications/Adobe\ Substance\ 3D\ Painter\ 7.3.1.app/Contents/MacOS/Adobe\ Substance\ 3D\ Painter 
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
dyld: lazy symbol binding failed: Symbol not found: _CGPreflightScreenCaptureAccess
  Referenced from: /Applications/Adobe Substance 3D Painter 7.3.1.app/Contents/MacOS/Adobe Substance 3D Painter
  Expected in: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

dyld: Symbol not found: _CGPreflightScreenCaptureAccess
  Referenced from: /Applications/Adobe Substance 3D Painter 7.3.1.app/Contents/MacOS/Adobe Substance 3D Painter
  Expected in: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

zsh: abort      

Is that a known issue ? I checked the privacy settings but the application doesn't appear in the screen recording section, probably because it didn't manage to register.

Cheers

[Philippe Leprince]

Just a clarification: 7.2.1 and 7.3.0 launch correctly but 7.3.1 and 7.4.0 crash with the same message.

Cheers

[pppeepo]

I get exactly the same start up crash with 7.4 nad 7.3.1 on a Mac - instant crash on startup

Dyld Error Message:
Symbol not found: _CGPreflightScreenCaptureAccess
Referenced from: /Applications/Adobe Substance 3D Painter.app/Contents/MacOS/Adobe Substance 3D Painter
Expected in: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

[Léna Piquet - Froyok]

I would suggest sending us a crash report so that we can get a detailled callstack, this way our support team will be able to follow up with you. Here we don't have enough information to track the problem.

[Natachou]

Hi,

Few days I have cannot open PT either ! here is my crash report if that can help

I welcome any help on that, been unable to work for a few days...

[Natachou]

Hey just an update, the version of PT 7.3 works pretty fine I just installed that old version. So definitively coming from updates ! I hope this helps ! Thanks

[Philippe Leprince]

Hi @Léna Piquet - Froyok 

Here is the Apple crash report. Thanks

[sergiol18184634]

same thing is occuring on my mac. it keeps crashing as soon as I open the app and I am not sure what to do to get it to work. 

[Natachou]

Hi

Install previous version of Substance Painter, the 7.0 works perfectly that's what I am doing now for the time being !

[Scott22055361m5gh]

Same thing is happening to me. I'm on a mac laptop OS 10.15.7

[Natachou]

Hi

Install previous version of Substance Painter, the 7.0 works perfectly 🙂

[Scott22055361m5gh]

Anyway to get a link to download the 7.0 version? This website is kind of a nightmare to navigate.

[Léna Piquet - Froyok · Accepted solution]

We identified the issue and have a fix. I don't have a date yet for when it will be available, but we plan to put it out as soon as possible (likely in versions 7.3.2 and 7.4.1).

[Scott22055361m5gh]

How can I get an older version of Painter. I don't seem to be able to go back in time, even though I've been using it for years. What happened to all my old versions of the app?

[pppeepo]

I believe Adobe is migrating people over from Alleogorthmic's site. If you not done so, you can cancel your subscription with Allegorithmic and then get Painter via Adobe Creative Cloud and there you are able to easily select the previous version.

Hope this helps!